FAQ

1. How Long is Shipping ?..

Your order will start processing within 48 hours of payment unless you then the processing time is 7 to 14 business days

WHEN THERE IS A SALE SHIPPING CAN BE BETWEEN 10-18 BUSINESS DAYS. WE ASK THAT YOU BE PATIENT AS WE TRY TO GET EVERYONES ORDER OUT AS WE RECEIVE THEM. We ask that you do not book a hair appt until your hair has delivered.

2. IF I CHOOSE THE PAYMENT PLAN, "Quadpay" WILL MY HAIR SHIP AFTER ITS PAID OFF?

No, hair ships as regular. This means when you purchase your hair it will start processing time and be shipped out on based on the shipping time you choose either 7-10business days or 10-13 business days. You will continue to pay the hair off even after you received it.

3. IS THE PAYMENT PLAN BASED OFF CREDIT ?

The payment plan is through a 3rd party company that does not charge interest or checks your credit.

4 IF I MISS A PAYMENT ON MY PAYMENT PLAM , WHAT TO DO?

If you miss a payment on your payment plan, you must contact Quadpay contact-us .This is a third party company, we do not handle payment plan issues.

5. WHAT IS YOUR REFUND POLICY ?

You have 7 days after receiving your order to exchange the item.

6. WHAT IS YOUR EXCHANGE POLICY ?

To exchange your hair, the hair must be untampered with. Exchange item must be the same price or greater.

7. WHAT IS YOUR REFUND POLICY ?

You have 24 hours after your order is placed to cancel it and receive a full refund. Orders cannot be cancelled after 24hours and your order will be shipped.

At LuxTresses we are fully committed to ensuring that every customer is satisfied with their hair investment. In order to achieve this, we are recommending the following tips:

HOW MANY BUNDLES DO I NEED ?

A full sew-in weave , would need approximately 8 to 10 ounces of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

WHAT IS DAILY Maintenance ?

Use styling products minimally to avoid build up
For Wavy & Curly hair use a spray bottle of water for natural look
For a “WET” look, we suggest a leave in conditioner & water
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
Scrunch up hair gently to reform curls
Let air dry
Style as desired

• Please shampoo co/wash extensions before installations

• Shampoo once a week or at least every other week

• Be sure to use a sulfate free shampoo which is gentler to the hair

• When shampooing the hair, always shampoo hair in a downward motion to prevent tangling

• After shampooing, deep condition the hair for at least 30 to 45 minutes

• Always rinse thoroughly after both shampoo and condition; however, be sure to rinse thoroughly with cool water after conditioning the hair

• For best results, if possible let hair air dry

• Although your extension are 100% virgin hair, unlike natural hair it is no longer receiving nutrients from the scalp therefore hair must be protected. Since Heat is your hair’s bigger enemy, use only when necessary.

FAQ